Frequently Asked Questions

  1. What makes a HomeForce tradesperson reliable?
  2. How does HomeForce vet tradespeople?
  3. What happens if a HomeForce tradesperson is not reliable or their workmanship is poor?
  4. What type of tradespeople work for HomeForce?
  5. Where do HomeForce tradespeople work?
  6. How quickly can a tradesperson come round?
  7. Does HomeForce work at weekends or in the evenings?
  8. Who do I pay?
  9. What payment methods are accepted?
  10. Can I have a discount for cash payments?
  11. Is HomeForce an agency?
  12. What if I am not satisfied with the work carried out?
  13. Who checks HomeForce’s credentials?

1. What makes a HomeForce tradesperson reliable?

When tradespeople join HomeForce they agree to provide a service at the following level:

  • Contact within 48 hours:
    • Contact will be made with customers within 48 Hours (excluding weekends or public holidays) of the customer calling HomeForce.
  • Quotation within five days:
    • An estimate or quotation (if requested) will be sent to the customer within five working days of the tradespersons visit to view a job.
  • Courtesy call if running late
    • If a tradesperson is running any more than 10minutes late for an appointment they will call the customer to let them know.
  • Work to a professional standard
    • Work will be done to a high and professional standard, including tidying up once the work is completed.

In addition HomeForce ensures that all its trades people are properly qualified and fully insured to carry out the work the do.

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2. How does HomeForce check the credentials of its tradespeople?

There are a number of stages in HomeForce’s vetting procedure.

  • Firstly, trades people must agree that they will adhere to HomeForce’s service level agreement.
  • Documentation is verified including; insurance, qualifications, trades body memberships, trade licences etc. Business and private addresses are authenticated and other publically available records are checked for any sign of mal practice.
  • Two or more customer or employer references are checked.
  • Face to face interviews are conducted.
  • And an ongoing appraisal procedure seeks customer feedback after jobs are completed.

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3. What happens if a HomeForce tradesperson is not reliable or their workmanship is poor?

HomeForce operates a “three strikes and out” policy. If a tradesperson proves themselves to be unreliable on 3 occasions they will no longer carry out work for HomeForce.

Tradespeople, like the rest of us, are human; they can forget appointments or make mistakes. This is why HomeForce will give tradespeople two warnings if things don’t go as they should.

HomeForce promises property owners good quality workmanship and good service. If tradespeople are breaking that promise then HomeForce will not employ those tradespeople.

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4. What type of tradespeople can HomeForce supply?

HomeForce aims to supply any kind of tradesperson for any property maintenance, repair, improvement or renovation work.

For general works and odd jobs there are a number of HomeForce Handymen. For more specialist work there are HomeForce joiners, decorators, electricians, plumbers, telephone engineers, plasterers, roofers, TV aerial engineers, Gas Engineers and many more

There may be some occasions when there is not a suitable HomeForce trades person available in which case HomeForce will try to provide you with the contact details of a person or company who may be able to help you.

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5. Where do HomeForce tradespeople work?

HomeForce is an Edinburgh based company operating within the area bounded by the city by-pass and it's immediate surrounds.

On occasion HomeForce has done work for customers in Aberdeen, Glasgow and Dundee but these are exceptions rather than the norm.

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6. How quickly can a tradesperson come round?

HomeForce can usually arrange for someone to come round within two to three days except at particularly busy times of the year; for example the run up to Christmas.

If you have a specific date in mind for a tradesperson to visit it’s best to call one to two weeks before this date to be sure someone will be available.

If you require a tradesperson right away HomeForce will do it’s best to accommodate you. Unfortunately though we can’t make any promises.

HomeForce does offer emergency services for plumbing, electrical, locksmith and drainage work.

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7. Does HomeForce work at weekends or in the evenings?

HomeForce’s office hours are Monday to Friday 8.30am to 5.30pm. Though there is often someone available outside these hours and messages are checked regularly.

Some HomeForce tradespeople are willing to work in the evenings or at weekends by arrangement – there may be additional charges. If you do require evening or weekend work please advise HomeForce of this when you make contact.

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8. Who do I pay?

Payment is made directly to the trades person who carries out the work. The reason you pay the tradesperson and not HomeForce is because it means that MOST of the time you won’t be charged VAT.

Because the majority of HomeForce trades people are sole traders they are not VAT registered and so do not have to charge you VAT, a saving of 20% from January 2011.

Some HomeForce tradespeople are VAT registered, and some customers prefer trades people to be VAT registered so we can accommodate that too.

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9. What payment methods are accepted?

Payment can be made by cash, cheque or electronic bank transfer. One or two HomeForce tradespeople accept credit cards but most do not.

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10. Can I have a discount for Cash payments?

HomeForce tradespeople do not offer discounts for cash payments.

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11. Is HomeForce an agency?

No, HomeForce is a select group of good quality reliable tradespeople. Unlike with agencies not just any tradesperson can become a HomeForce tradesperson. HomeForce is similar to a co-operative with tradespeople committed to delivering a high level of service and good quality workmanship so that customers all ways know they can employ a reliable tradesperson from HomeForce.

Each tradesman understands that they are working for the good of the group, not just for themselves.

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12. What if I am not satisfied with the work carried out?

You should immediately advise the tradesperson who carried out the work. If you are not satisfied with the tradesperson’s response you should contact HomeForce. HomeForce will conduct an investigation and should the tradesperson be found in breach of the HomeForce service level agreement appropriate measures will be taken.

One of the criteria for a HomeForce tradesperson is that they will put right anything that can legitimately be considered to be sub standard workmanship free of charge.

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13. Who checks HomeForce’s credentials?

You, the customer do. After every job HomeForce asks customers for their feedback. This is to ensure that not only are the tradespeople consistently delivering a good level of service and workmanship but also to ensure that HomeForce is doing so too.

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